About Us Bay Building Services is one of Australia’s most trusted insurance builders, specialising in repairs to residential and commercial properties damaged by fire, storm, flood, impact and other insurable events. With 40 years’ experience, a national footprint and a strong pipeline of work, we’re continuing to grow our Queensland team. The Opportunity We’re seeking an organised and proactive Repair Coordinator to manage end-to-end repair jobs within our insurance portfolio. This role is ideal for someone who thrives in a fast-paced environment, enjoys juggling multiple stakeholders, and takes pride in delivering a smooth customer experience. This full-time administrative role involves coordinating repairs and maintenance for residential homes affected by insurable events. You will work closely with Project Managers, subcontractors, customers and insurance companies, being the glue that keeps everything together and ensuring timely and smooth delivery or repairs. Key Responsibilities Coordinate insurance repair jobs from allocation through to completion Liaise with insurers, loss adjusters, supervisors, trades and customers Prepare and manage scopes of works, variations and job documentation Track job progress, timelines and costs to ensure KPI compliance Resolve issues and manage customer expectations professionally Maintain accurate records across internal systems About You Experience in insurance repairs, construction, building or restoration Strong coordination, time management and organisational skills Excellent communication and stakeholder management ability Confident working across multiple jobs simultaneously High attention to detail and a customer-first mindset Experience with insurance systems or estimating software (highly regarded) What’s in It for You Stable, full-time role with a growing national business Supportive team culture with structured onboarding Career development opportunities within insurance building Competitive salary package based on experience How to Apply If you’re ready to take the next step in your career and enjoy being the glue that keeps projects moving, we’d love to hear from you. Apply now with your CV.
